QGlide

Legal

Terms and Conditions

Last updated: July 2026

Welcome to QGlide. These Terms and Conditions ("Terms") form a binding agreement between you and QGlide ("QGlide", "we", "us" or "our") and govern your access to and use of the QGlide website, mobile applications and all related ride-hailing, car rental, courier delivery and shared-ride services (together, the "Services"). By creating an account, opening the app or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Services. These Terms are governed by the laws of the State of Qatar, and any reference to "Qatar" or "Qatari law" throughout this document means the laws, regulations and competent courts of the State of Qatar.

1. Definitions

In these Terms, the following words have the meanings set out below, unless the context requires otherwise:

  • "App" means the QGlide mobile application, available for iOS and Android, together with the QGlide website.

  • "Driver" or "Driver-Partner" means an independent, licensed individual who provides transportation, delivery or rental-related services to Users through the App.

  • "Rider" means a User who requests or takes a trip through the App.

  • "Courier Service" means the on-demand parcel and package delivery service offered through the App.

  • "Shared Ride" means a trip in which a Rider shares a vehicle with one or more other Riders travelling a similar route, at a reduced fare.

  • "User", "you" or "your" means any person who accesses or uses the App or the Services, including Riders, Drivers, courier senders and recipients, and renters.

  • "Services" means the technology platform, App and related services made available by QGlide, including the facilitation of rides, car rental bookings, courier deliveries and shared rides between Users and Drivers.

  • "Content" means any text, images, data, ratings, reviews or other material submitted to or displayed through the App.

2. Acceptance of these Terms

By registering for an account, downloading, installing, accessing or using the App or any Service, you agree to be legally bound by these Terms and by Qatari law. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

These Terms apply to every Service offered by QGlide, including private rides, shared rides, car rental, courier delivery and any new feature we may introduce from time to time. Additional terms may apply to specific features (for example, promotional terms or a courier waybill), and where they conflict with these Terms, the additional terms will govern only in relation to that specific feature.

3. Eligibility and account registration

To create an account and use the Services, you must:

  • be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher;

  • have the legal capacity to enter into a binding contract under the laws of Qatar;

  • provide accurate, current and complete registration information, including a valid phone number and, where required, a valid form of government-issued identification; and

  • not be barred from using the Services under Qatari law or under any previous suspension or termination by QGlide.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@qglide.com if you suspect any unauthorised use of your account. QGlide reserves the right to refuse registration, suspend or close any account at its reasonable discretion, including where we believe the information provided is false, misleading or where use of the account poses a safety or fraud risk.

4. Description of the Services

QGlide operates a technology platform that connects Riders, senders and recipients of parcels, and renters with independent, third-party Drivers and rental partners. QGlide is a technology company and, except where explicitly stated otherwise, is not a transportation carrier, logistics company or rental company. Transportation, delivery and rental services made available through the App are provided by independent Drivers and partners, who are not employees, agents or representatives of QGlide.

Our Services currently include:

  • On-demand and scheduled private rides across Doha and other cities in Qatar.

  • Shared rides, where two or more Riders travelling a similar route share a vehicle at a reduced fare.

  • Car rental bookings facilitated between Users and vetted rental partners.

  • Courier and parcel delivery, connecting senders with couriers for point-to-point delivery.

QGlide does not guarantee the availability of any Service at any particular time or location, and Services may vary by city, season or demand. We may add, modify, suspend or discontinue any Service, or any feature of a Service, at any time, with or without notice, where reasonably necessary for operational, legal or safety reasons.

5. Requesting and accepting a trip, rental or delivery

When you request a ride, shared ride, rental or delivery through the App, we transmit your request to available Drivers or partners in the vicinity. A Driver's acceptance of your request creates a direct contractual relationship for the provision of the underlying service between you and that Driver or partner; QGlide is not a party to that contract, but facilitates it and processes the related payment on the Driver's or partner's behalf.

Estimated arrival times, trip durations and delivery windows shown in the App are estimates only and are affected by traffic, weather, road closures and other factors beyond QGlide's control. Repeated cancellations, no-shows or misuse of the request system (including requesting trips without intending to take them) may result in a cancellation fee, temporary restriction, or termination of your account.

6. Terms applicable to Drivers and rental partners

Drivers and rental partners who use the App to receive trip, delivery or rental requests do so as independent contractors and not as employees, workers, partners or agents of QGlide. Nothing in these Terms creates an employment, agency, joint venture or partnership relationship between QGlide and any Driver or partner.

Every Driver must, at all times while active on the App:

  • hold a valid Qatari driving licence appropriate to the vehicle used, and any permits required to carry paying passengers or goods commercially in Qatar;

  • maintain valid vehicle registration ("Istimara"), roadworthiness and insurance in accordance with Qatari traffic law;

  • comply with the road traffic laws of the State of Qatar and all directions issued by the Ministry of Interior, the Ministry of Transport and any other competent authority; and

  • treat Riders, senders and recipients with courtesy and respect, and not discriminate on any unlawful basis.

QGlide may conduct periodic verification of a Driver's licence, permits, insurance and background, and may suspend or deactivate a Driver's access to the App where these requirements are not met, where a Driver receives a pattern of safety-related complaints, or where required by a competent Qatari authority.

7. Fares, fees and payment

Fares for rides, shared rides, rental charges and delivery fees are calculated using a combination of base fare, distance, estimated time, demand and, where applicable, tolls or airport surcharges, and are shown in the App before you confirm a request. Fares may change between the estimate shown and the final amount charged where the actual route, duration or waiting time differs materially from the estimate.

Payment may be made using the payment methods supported in the App, including cash and supported electronic payment methods. By adding an electronic payment method, you authorise QGlide and its payment processing partners to charge that payment method for all amounts due in connection with your use of the Services, including fares, cancellation fees, tolls, damage or cleaning fees, and applicable taxes.

QGlide retains a service commission from amounts collected on behalf of Drivers and rental partners, as agreed with each Driver or partner separately. Prices displayed in the App are in Qatari Riyal (QAR) unless stated otherwise, and are inclusive of any tax required under Qatari law unless stated otherwise.

8. Cancellations, no-shows and refunds

You may cancel a ride, rental or delivery request through the App. A cancellation fee may apply where you cancel after a Driver has accepted the request and travelled a reasonable distance toward the pickup point, or where you fail to be present at the agreed pickup location within a reasonable waiting time (a "no-show"). Cancellation fees, where applicable, are shown in the App before you confirm cancellation.

Refunds for amounts charged in error, duplicate charges, or service failures attributable to QGlide or a Driver may be requested by contacting support@qglide.com. QGlide reviews refund requests on their individual merits and, where a refund is approved, will process it to the original payment method within a reasonable time.

9. Promotions, discount codes and referrals

QGlide may, at its discretion, offer promotional codes, discounts, credits or referral incentives ("Promotions"). Promotions are subject to any additional terms disclosed at the time of the offer, are non-transferable unless stated otherwise, have no cash value, may be modified or withdrawn at any time, and may not be combined unless expressly permitted. QGlide may withhold or deduct credits obtained through fraud, abuse of a Promotion, or violation of these Terms.

10. User conduct and prohibited activities

When using the Services, you agree that you will not:

  • act in a way that is unsafe, threatening, abusive, discriminatory or harassing toward a Driver, Rider, courier recipient or member of the public;

  • carry any item that is illegal under the laws of Qatar, including weapons, controlled substances or hazardous materials, through the Courier Service or otherwise;

  • use the App for any unlawful purpose, or to violate any applicable law or regulation of the State of Qatar;

  • damage, tamper with, or attempt to gain unauthorised access to a vehicle, the App, or QGlide's systems;

  • provide false information, impersonate another person, or create an account on behalf of someone else without authorisation; or

  • use the App to solicit trips, deliveries or payments outside the platform in a manner intended to avoid QGlide's fees.

Breach of this section may result in suspension or permanent termination of your account, in addition to any other remedy available to QGlide under Qatari law, including referral to the competent authorities where the conduct may constitute a criminal offence.

11. Safety, insurance and incidents

Safety is a shared responsibility between QGlide, Drivers and Riders. QGlide requires Drivers to hold valid insurance in accordance with Qatari law before accepting trips, and encourages all Users to follow standard road-safety practice, including wearing seatbelts.

In the event of an accident, injury, or other safety incident during a trip, rental or delivery, you should first contact the relevant emergency services (dial 999 in Qatar) if there is any risk to life or safety, and then report the incident to QGlide via the in-app safety reporting feature or support@qglide.com as soon as reasonably possible. QGlide may share incident details with insurers, law enforcement or other competent Qatari authorities as required by law or as reasonably necessary to investigate the incident.

12. Ratings, reviews and Content

After a trip, rental or delivery, Riders and Drivers may rate one another and leave feedback. Ratings help maintain the quality and safety of the platform, and a consistently low rating may lead to a review of, or restriction on, a User's account. You agree not to submit Content that is false, defamatory, obscene or that violates the rights of any third party. QGlide may remove Content that breaches these Terms or that we reasonably believe is unlawful.

13. Intellectual property

The App, including its design, software, logos, trademarks (including the QGlide name and logo) and all related content, is owned by QGlide or its licensors and is protected under the intellectual property laws of Qatar and applicable international treaties. QGlide grants you a limited, non-exclusive, non-transferable, revocable licence to use the App on a compatible device solely for your personal, non-commercial use of the Services, in accordance with these Terms. You may not copy, modify, distribute, sell, lease or reverse-engineer any part of the App or the Services, except to the extent expressly permitted by applicable law.

14. Third-party services and links

The App may contain links to, or integrate with, third-party services such as mapping, payment or messaging providers. QGlide does not control and is not responsible for the content, accuracy or practices of any third-party service, and your use of such services is subject to their own terms and privacy policies.

15. Disclaimers

The App and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted under Qatari law. QGlide does not warrant that the Services will be uninterrupted, timely, secure or error-free, or that the results obtained from use of the Services will be accurate or reliable.

QGlide is a technology platform and does not itself operate vehicles, employ Drivers, or own rental fleets. QGlide is therefore not responsible for the acts or omissions of independent Drivers, rental partners or couriers, except to the extent QGlide is found liable under Qatari law for its own negligence or breach of these Terms.

16. Limitation of liability

To the maximum extent permitted under the laws of the State of Qatar, QGlide's total liability arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence) or otherwise, is limited to the amount of fees paid by you to QGlide for the specific trip, rental or delivery giving rise to the claim.

QGlide shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Services, except where such exclusion is not permitted under mandatory provisions of Qatari law, in which case QGlide's liability shall be limited to the minimum extent permitted by law. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the laws of Qatar, including liability for death or personal injury caused by proven gross negligence or wilful misconduct.

17. Indemnification

You agree to indemnify and hold QGlide, its officers, employees and affiliates harmless from any claim, liability, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your misuse of the Services, except to the extent such claim arises from QGlide's own negligence or wilful misconduct.

18. Suspension and termination

QGlide may suspend or terminate your access to the App or any Service, immediately and without prior notice, where we reasonably believe you have breached these Terms, engaged in fraudulent or unsafe conduct, or where required to do so by a competent Qatari authority. You may stop using the Services and delete your account at any time by contacting support@qglide.com. Provisions of these Terms that by their nature should survive termination, including payment obligations, limitation of liability, indemnification and governing law, will continue to apply after termination.

19. Force majeure

QGlide will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including extreme weather, public health emergencies, acts of government, telecommunications or power failures, or other events recognised as force majeure under Qatari law.

20. Changes to these Terms

QGlide may amend these Terms from time to time to reflect changes in our Services, legal or regulatory requirements, or operational needs. Where a change is material, we will provide reasonable notice through the App or by email before the change takes effect. Your continued use of the Services after a change takes effect constitutes your acceptance of the revised Terms. If you do not agree to a revised Terms, you must stop using the Services.

21. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them or the Services (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Qatar.

Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting support@qglide.com, and QGlide will attempt in good faith to resolve the matter directly with you. Where a dispute cannot be resolved informally within a reasonable period, the parties submit to the exclusive jurisdiction of the competent courts of Doha, State of Qatar, save for any mandatory consumer-protection rights that entitle you to bring a claim before another competent authority under Qatari law.

22. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable under Qatari law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any additional terms referenced in the App, constitute the entire agreement between you and QGlide regarding your use of the Services, and supersede any prior agreement on the same subject matter.

23. Contact us

If you have any questions about these Terms and Conditions, please contact our support team at support@qglide.com, or through the contact page on our website. We aim to respond to all enquiries within a reasonable time.