QGlide is the data controller responsible for your personal data. Our registered office is in Qatar, and we operate exclusively within Qatar to provide safe, reliable, and affordable ride hailing services. If you have any questions about this policy or our data practices, you can contact us at privacy@qglide.com or through the support section in the app.

Personal Data We Collect

We collect various types of personal data to provide and improve our services. This includes information you provide directly, data generated from your use of the app, and information from third parties. Under Qatar law, personal data means any information relating to an identified or identifiable individual, and we process it only with your consent or where necessary for lawful purposes.

Information You Provide to Us

When you create an account or use our services, you may provide the following:

1. Account Information: Your full name, email address, phone number, profile photo (optional), home or work address (optional), date of birth (for age verification where required), and preferences such as language settings.

2. Payment Information: Details of your payment methods, including card type, bank details, and transaction history.

3. Identity Verification Data: Government issued identification documents, such as passports or national ID cards, and selfies for verification purposes to ensure account security and prevent fraud.

4. Demographic Data: Age, gender, or other details if needed for specific features, such as accessibility options.5. Communication Data: Content from chats, emails, or calls with our support team or drivers, including recordings where notified in advance for quality assurance.

Information Collected Automatically

When you use the QGlide app, we automatically collect:

1. Geolocation Data: Your precise location via GPS or IP address to match you with drivers, calculate routes, and ensure safety. You can control this through your device settings, but disabling it may limit service functionality.

2. Usage Data: Details of your rides, including dates, times, pickup and drop off locations, distances, routes, cancellations, and app interactions like pages viewed or features used.

3. Device Data: Information about your device, such as model, operating system, IP address, unique identifiers, and app version.

4. Calendar Data: If you grant access, event details to suggest rides for upcoming appointments.

5. Cookies and Analytics Data: Through cookies and similar technologies to understand app navigation, improve user experience, and serve personalised content. For more details, see our Cookie Policy on www.qglide.com.

Information from Other Sources

We may receive data from third parties, such as:

1. Referral Data: If another user refers you or orders a ride for you, we may receive your name, email, or phone number.

2. Rating Data: Feedback and ratings from drivers about your behavior during rides.

3. Enterprise Data: If you use QGlide through a business account, we may receive information from your employer.

4. Public or Governmental Sources: In compliance with Qatar regulations, we may access public databases for verification or legal compliance.

We collect sensitive personal data, such as health information for accessibility features or biometric data for verification, only with your explicit consent as required by Qatar’s Personal Data Privacy Protection Law. Sensitive data includes details on health, ethnicity, religion, or biometrics, and we apply additional safeguards to protect it.

How We Use Your Personal Data

We use your personal data to provide, maintain, and enhance our services. Our processing is based on legal grounds such as your consent, performance of our contract with you, legitimate interests (like improving safety), or compliance with legal obligations under Qatar law.

For Providing Services

1. To create and manage your account, authenticate your identity, and verify eligibility.

2. To match you with drivers, calculate fares, process payments, and facilitate rides.

3. To enable features like real time tracking, route optimisation, and in app communication without sharing your actual phone number.

For Safety and Security

1. To monitor rides for safety, using geolocation and audio recordings (where available and consented to) to detect incidents.

2. To prevent fraud, verify identities using facial recognition (with opt in consent), and issue warnings or suspensions for policy violations.

3. To comply with Qatar regulations, including reporting to authorities if necessary to protect vital interests.

For Customer Support

1. To respond to your inquiries, resolve disputes, and handle complaints via chat, email, or calls.

2. To investigate incidents, including reviewing communications and ratings.

For Marketing and Communications

With your consent, we may use your email address to send promotional offers, newsletters, and updates about QGlide services. This includes personalized recommendations based on your usage history. You can opt out at any time through app settings or by contacting us. We do not sell your data to third parties for their marketing purposes. This practice aligns with industry standards, as similar ride hailing companies use email for marketing with user consent.

For Research and Improvement

1. To analyze usage patterns, improve app functionality, and develop new features.

2. To conduct surveys or interviews (with your participation) to gather feedback.

For Legal Compliance

1. To fulfill tax, accounting, and regulatory requirements in Qatar.

2. To respond to legal requests, enforce our terms, and protect our rights.

We rely on automated processes for matching riders with drivers and detecting fraud, but you have the right to request human review under Qatar law if a decision significantly affects you.

Sharing Your Personal Data

We share your data only when necessary and with safeguards in place. Recipients include:

1. Drivers: Limited information like your name, phone (masked), location, and rating to facilitate rides.

2. Service Providers: Third parties for payment processing, verification, analytics, and cloud storage, bound by contracts to protect your data.

3. Enterprise Partners: If using a business account, we share ride details with your employer.

4. Authorities: Government bodies in Qatar for compliance, safety, or legal reasons, such as under the Personal Data Privacy Protection Law.

5. Affiliates: Within QGlide group companies for operational purposes.

For international transfers (e.g., to cloud providers outside Qatar), we use adequacy decisions, standard contractual clauses, or other mechanisms approved by Qatar authorities to ensure equivalent protection. We do not share sensitive data without explicit consent and apply strict controls.

Security of Your Personal Data

We take security seriously and implement measures to protect your data from unauthorized access, loss, or breach. This includes encryption, access controls, regular audits, and employee training. In the event of a data breach, we will notify you and relevant authorities as required by Qatar law, typically within 72 hours if it poses a high risk to your rights. You can help by using strong passwords and not sharing account details.

Retention of Your Personal Data

We retain your data only as long as necessary for the purposes outlined, or as required by law. For example:

1. Account data is kept while your account is active and for 7 years after closure for legal reasons.

2. Ride history is retained for 3 years for dispute resolution and analytics.

3. Payment data is stored securely for 7 years to comply with tax laws.

After retention periods, we anonymise or delete data securely.

Your Rights

Under Qatar’s Personal Data Privacy Protection Law, you have rights regarding your data. These include:

1. Right to Access: Obtain a copy of your data and information on how we process it.

2. Right to Correction: Update inaccurate or incomplete data.

3. Right to Deletion: Request erasure in certain cases, like when data is no longer needed.

4. Right to Withdraw Consent: Stop processing based on consent at any time, without affecting prior lawfulness.

5. Right to Object: Challenge processing based on legitimate interests or for marketing.

6. Right to Restriction: Limit processing while we verify accuracy or legality.

7. Right to Data Portability: Receive your data in a structured format for transfer.

To exercise these rights, contact us at privacy@qglide.com or via the app. We respond within 30 days, free of charge unless requests are excessive. If unsatisfied, you can complain to Qatar’s Ministry of Communications and Information Technology.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised version on www.qglide.com and notify you via email or app notification. Continued use after changes constitutes acceptance.

Contact Us

For questions, complaints, or rights requests, email privacy@qglide.com or use the support feature in the QGlide app. Our Data Protection Officer can be reached at the same address. This policy is effective as of January 01, 2026.